Delivery & Shipping

Delivery and Shipping Cost

For our UK customers we provide FREE delivery for any orders.

For any customers in Europe we charge £20.00 for the delivery of your purchase.

For the rest of the world we charge £35.00 for the delivery of your purchase.

Delivery of Items

All items will be delivered to the address that is specified in your order. However, there are some countries to which we are unable to deliver.

Following the shipment of the order from us, you will receive an e-mail confirming the dispatch of your parcel. The parcel will usually be delivered to you within three working days of the dispatch confirmation e-mail.

All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.

You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.

Failed Delivery

If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier's warehouse and you will be contacted. We will refund you for the value of the items ordered but not for the delivery charge.

If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact our Customer Service team on info@thorndale.co.uk. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.

Returns

We will accept returns up to 28 days of receiving your order. Please see T’s & C’s for further information

To return an order please complete the form, which is attached to the invoice received in your parcel and arrange delivery to the below address.

Thorndale
Sidney Street
Wolverhampton
WV2 4HL

Take A Look At These...