All our products are individually made by hand in England by an experienced team, they pay close attention to detail and our quality control is implemented to a high standard. Our bags are built to last and have been tested to do so.
In the rare occurrence that there is a manufacturing defect after using the product, please contact us and we will review then take action to resolve this as soon as possible. 

Even if the piece is damaged through misuse we can offer a repair service and provide a quote to fix the bag in our UK based factory.